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My son-in-law gave me his old iPhone 7 but does not remember his Apple ID.
I went to my carrier (Verizon) to try to get the phone set up and was told that they could not clear the phone and only Apple could do that with him there. Is that true? He is in CA and I am in NY. Is there any other way to clear an iPhone
iPhone 7
Yes, it’s true. Your son-in-law must demonstrate that that he is (was) the original owner of that device.
Nobody else can help you to bypass activation lock, since it is an anti-thief feature.
Regards
Giulio
Yes, it’s true. Your son-in-law must demonstrate that that he is (was) the original owner of that device.
Nobody else can help you to bypass activation lock, since it is an anti-thief feature.
Regards
Giulio
Went to store and his Apple ID i discontinued since it was a work phone. They checked that it was bought at Verizon store but Verizon's records don't go back 5 years so couldn't verify to get us a receipt to show Apple. We are stuck in a loop, any ideas?
His email may have been discontinued but unless that was also a work Apple ID where all billing was paid by his employer the Apple ID is still his. He can call AppleCare and ask to be transferred to the Account Security Team and set up that Apple ID and change the password. From there they can tell him how to clear the Activation Lock from his location.
No. See (for example) the "Your options If you can't get your money back" section in:
https://discussions.apple.com/docs/DOC-250001038
Can we do a Facetime call with the Apple store for him to prove who he is?
Not sure about that, you’d better ask the Apple Store’s employees in NY.
Giulio
Unlocking an iPhone 7
