atheer40 Author

Level 1

4 points

passcode

hello,

I forgot my passcode, and when I tried to enter a wrong one, the phone locked. and a massage "connect to iTunes" appeared. this from yesterday.

my phone is 7 plus.

Posted on Mar 6, 2020 6:05 AM

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Top-ranking reply

Level 10

120,914 points

Posted on Mar 6, 2020 6:08 AM

Yes you need to restore using your computer iTunes with your iPhone connected and selected.

Read here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

and here: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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1 reply

Top-ranking reply

Level 10

120,914 points

Mar 6, 2020 6:08 AM in response to atheer40

Yes you need to restore using your computer iTunes with your iPhone connected and selected.

Read here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

and here: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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