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LW_16 Author

Level 1

5 points

Random calls

While I am on a call my phone (iPhone 11) opens my contacts and adds a call and I need this to stop. It is annoying and sometimes embarrassing.

iPhone 11, iOS 13

Posted on May 8, 2020 12:08 PM

Top-ranking reply

IdrisSeabright

Level 10

169,775 points

Posted on May 8, 2020 12:16 PM

LW_16 wrote:

While I am on a call my phone (iPhone 11) opens my contacts and adds a call and I need this to stop. It is annoying and sometimes embarrassing.

It sounds as if you may have a problem with the proximity sensor on your phone. Call a number, any number and put your hand over the top of the phone screen. Does it go dark? If it doesn't, remove any cases or screen protectors and try again. If it still doesn't work, contact Apple and arrange to have the phone evaluated.

Genius Bar Reservation and Apple Support Options - Apple

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Random calls

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