You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
iPhone was backed up (on a PC) and encrypted the back-up (it was the only option). Only problem is that no password was ever set for that encryption and we have tried every password I have ever had related to this phone, iTunes, iCloud, my computer etc. Any suggestions? We also researched a few things and tried generic 0000 etc....
iPhone SE, iOS 13
BSIS-01 wrote:
and encrypted the back-up (it was the only option).
That’s hard to understand. It is certainly not standard.
Anyway, see “Get help with a forgotten password” here.
About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support
BSIS-01 wrote:
and encrypted the back-up (it was the only option).
That’s hard to understand. It is certainly not standard.
Anyway, see “Get help with a forgotten password” here.
About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support
The first time you backed up after encryption was enabled you were prompted to enter a password - twice for confirmation. If you did not check encrypt backup, but you had a company email account on the phone, the company Exchange administrator had the option of requiring an encrypted backup. But you would still have had to create the backup password. The password first entered will not be prompted for again when you back up, it will reuse that same password, even if it was years ago that the first encrypted backup was made. You cannot restore the phone without that password, however, as sberman posted a link, there are instructions on how to make a new backup with a different password (or no password). If you enabled Keychain when the password was created you had the option of saving the password in the keychain app, so check there first.
You can try guessing the password; you get unlimited guesses. To speed up the process click to change the password or uncheck encrypt backup and you will be prompted immediately. If you are like most people it is a password that you reused; so think about what you may have used, such as your Apple ID password, your phone unlock code or your computer account password.
How to access encrypted back up without password?
