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Level 1

4 points

old iPhone lost

My old iPhone is lost at the bottom of a lake. Trying to access my iCloud info but it's not showing up on my new phone. Any help is much appreciated!

iPhone 11 Pro Max, iOS 13

Posted on Jul 8, 2020 7:03 PM

Top-ranking reply

Level 4

2,677 points

Posted on Jul 8, 2020 8:33 PM

Did you use the same Apple ID, on the new phone, that you used on the old phone, FreddyB1021?

If so, that should take care of things, by sort of "restoring" on the new phone.

If not. Reset the new phone to "factory" condition, and re-setup using the same Apple ID.

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