Email used by Another Apple ID

I have had an iPhone and an iPad for a while and my husband has now bought one. When he tries to set up his Apple ID with his email account it tells hiim "Email used by Another Apple ID". It can only be my phone or tablet but I can't find any reference to his email address in my settings. My husband and I have one email address each, and I can't find anywhere on my devices where his email address is mentioned. Where else is it likely to be where it can stop him using it on his new phone? Any ideas??

iPhone 11

Posted on Jul 9, 2020 9:10 AM

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Jul 9, 2020 9:29 AM in response to shirleyh

No worries. Does the problem device show someone's Apple ID other than yours or your husband's?


And, I am beginning to think this is your problem.


It sounds like ke is trying to use an Apple ID that is, or was, in some way, associated with another Apple ID of his (e.g., as a reachable at email address or a notifications email address) in recent history. Note that you can't use such an Apple ID for an uncertain period has passed since the association ended--sometimes reputed to 30 day and sometimes 1 year. Also, I have seen that you never can use such an email address again. The last two times I saw someone claim a time period it was “up to 30 days.” I believe that up to 30 days is the current answer. But, you can contact Apple support to check out the currently quoted wait period.

 

 Get Apple telephone support for help using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple support is closed to immediate phone support.

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Jul 9, 2020 9:30 AM in response to donv_the_ghost

Ok, many thanks. My device shows my email address. My husband has input a rarely used email address of his that he would like to change to his regular address. I have searched all over my devices (phone and tablet) but can find no trace of his email address. Is there anywhere else that I should be looking?

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Email used by Another Apple ID

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