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Ipad was disabled but never synced to a computer. How do I reset my passcode?

I am able to select the option to restore and update my iPad but nothing happens? This message has been showing in iTunes for hours "iTunes is downloading the software for this iPad and will restore your iPad when the download is complete."

iPad Pro 10.5-inch, Wi-Fi

Posted on Jul 29, 2020 2:17 PM

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Question marked as Top-ranking reply

Posted on Jul 29, 2020 2:46 PM

Passurchipz wrote:

I am able to select the option to restore and update my iPad but nothing happens? This message has been showing in iTunes for hours "iTunes is downloading the software for this iPad and will restore your iPad when the download is complete."

You don't update, you put the device in recovery mode and wipe it clean as outlined here If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

2 replies
Question marked as Top-ranking reply

Jul 29, 2020 2:46 PM in response to Passurchipz

Passurchipz wrote:

I am able to select the option to restore and update my iPad but nothing happens? This message has been showing in iTunes for hours "iTunes is downloading the software for this iPad and will restore your iPad when the download is complete."

You don't update, you put the device in recovery mode and wipe it clean as outlined here If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Jul 29, 2020 3:05 PM in response to Passurchipz

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Ipad was disabled but never synced to a computer. How do I reset my passcode?

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