Cannot get ear tips to test correctly

I have jut discovered the Ear Tip Fit test for my AirPods Pro. No matter which tip size I use, I cannot get a good test result. With the large tips, they test well only if I press the AirPods into my ear canal with some force. No amount of adjusting seems to produce a satisfactory result with any of the tips. I'd be interested in suggestions for next steps/


I' ve been using the medium tips since I got the set and they are comfortable.

Posted on Sep 14, 2020 3:04 PM

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Sep 15, 2020 2:32 PM in response to hawkmoth

Hi there hawkmoth,


We understand you're experiencing an issue with the Ear Tip Fit Test with your AirPods Pro, and we'd like to share a resource that can help.


Check it out here: Choose your AirPods Pro ear tips and use the Ear Tip Fit Test


Specifically, the information below may help:

"You can use the Ear Tip Fit Test if you're not sure that you're getting the best possible sound quality and noise cancellation. Choose a comfortable fit with a good seal."


Cheers!

Sep 15, 2020 3:37 PM in response to sterling r

Thanks for that pointer, which I have already read. My trouble is that I cannot get a good test result with any of the three ear tips supplied with the AirPods Pro. All of them report that I should adjust the AirPods or try a different tip. The only way I can get the Ear Fit Test to report a good seal if ifs I use the large tips and press the AirPods hard into my ear canal while the test is happening. I can do that one ear at a time, and each will report a good seal. But if I let go, both report that I need to adjust the AirPods or try a different tip. I conclude that none of the tree sizes really works for me. So perhaps there is no solution in my case. It is not comfortable or practical to press the AirPods hard into my ear canal to use them normally. Or is there something else to try?

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Cannot get ear tips to test correctly

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