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esc button not working on imac 2012 OS Catalina 10.15.6

My esc & f3 button have stop physically working. I purchased a new apple keyboard and the problem is the same. How can I fix this issue. I use excel alot and need this function.

iMac 21.5″, macOS 10.13

Posted on Sep 17, 2020 1:25 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2020 10:22 AM

Open Keyboard Viewer, does esc highlight when pressing it?


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.



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Question marked as Top-ranking reply

Sep 17, 2020 10:22 AM in response to Daddy DooL

Open Keyboard Viewer, does esc highlight when pressing it?


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.



esc button not working on imac 2012 OS Catalina 10.15.6

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