Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
- my
- device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
Windows, Windows 6
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⏺ If you can't accept iCloud Terms and Conditions... Learn more >
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Windows, Windows 6
Connect iPhone to Computer / Mac
Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]
You haven't mentioned whether you have a PC or Mac
Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
If you are experiencing an issue not listed here, contact support
Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.