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Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

  • my
  • device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.



Windows, Windows 6

Posted on Oct 20, 2020 4:37 AM

Reply
2 replies

Oct 20, 2020 6:26 AM in response to gamal212

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac



Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support


If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...


For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community


Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...


See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...




If you are experiencing an issue not listed here, contact support

Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

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