Level 1

104 points

iPhone 12 OLED Screen Issue

Hello. I bought two iPhone 12 and both has the same issue. In dark surrounding on any brightness lower than 90-100% screen has this ugly glowing! Black pixels are not turning off in dynamic scenes. In static scene black pixels turning off after few seconds.

My video shows it in video and in clock app.

https://youtu.be/BAWSIf2oVlE

And this is comparison by another one person who have this problem but with iPhone 12 Pro. iPhone 12 Pro vs iPhone XS screen.

That’s not normal at all. I post it to support and they said I should wait more. That’s just great...

iPhone 12, iOS 14

Posted on Nov 4, 2020 2:16 PM

Top-ranking reply

angealexiel

Level 1

19 points

Posted on Feb 9, 2021 10:07 AM

SO after getting two brand new iphone 12 pro max, after ordering Like 9 models , i can confirm all fot this weird LCD like screen in pitch black room on a blakc wallappaer in full screen in photos apps ( to reproduce the issue easily ) or even by jut booting each phones out of the box in my bathroom with no lights on , ( you see this grey flicker...

I got 2 12 pro max today starting with F2 week 51 of production, like most of the ones i got , it's way better than the last one i got starting with G0... the issue is still present but barely visible specialy on one model + no yellow tint...

So i send pics to apple, and they confirmed to me THAT THEY DO NOT READ THESE FORUMS... AT ALL...

if u cant this minor issue ( in their opinion and i agree ) to be fixed , you need to call them and spend 30 min or 1 hour max with tech support and explain them all of this.. issue is software cos it never happen with brigthness at 100% and when the phone boot at first, the screen is perfect , you see the apple logo and then the grey flicker comes for a few seconds, it means that so cores components that initialize when booting up like all the sensor in the notch must be causing a little software bug that most ppl do not see.

they do have enough reports of this specific issue.. if all the people here were to call them maybe they'll will really look into the issue.. i've send pictures to them, spent some time with them, and it's the only solution for a fix to be coming ASAP.

hope most of you will calll them . otherwise they may fix it when 13 is released..

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1,490 replies

Aug 9, 2021 12:30 AM in response to m4x1k

iPhone 12 Pro Max user here on iOS 14.7.1

Raised blacks is a real issue and is still happening :(

Aug 24, 2021 3:56 PM in response to Joserratlv

When did you buy your phone? Is it a rather new one?

enzo26

Level 1

8 points

Sep 15, 2021 5:04 AM in response to m4x1k

And I forgot to say that my battery health on 2 day of using it get down to 100 to 98 porcent, and when I updated it to iOS 14.2 it get down to 95 and now with iOS 14.7 and 14.8 it is on 91

Dec 17, 2020 2:52 AM in response to Guyg1958

Hello, can people who have no problems with their device please share their device information with us. Manufacturing KW and serial number?

You can get the information on this website: http://www.chipmunk.nl/klantenservice/applemodel.html

My replacement device was manufactured in week 46 and will arrive tomorrow. I will report.

SN: F17

Greetings from Germany!

Dec 17, 2020 2:58 AM in response to ifromduluth

Hello, can people who have no problems with their device please share their device information with us. Manufacturing KW and serial number?

My replacement device was manufactured in week 46 and will arrive tomorrow. I will report.

SN: F17

Greetings from Germany!

Dec 17, 2020 9:14 AM in response to fvdam

I can't tell you what the behavior of devices from Shanghai is like. I don't have a device from there myself. But if you say it has the green tint it is probably the same problem as with the other devices. I would exchange or return it.

Maybe at some point you will be lucky and get a better device

Dec 19, 2020 4:03 AM in response to angealexiel

Hey, I don't know how often you can change your device. apple tries to talk its way out of this and has asked its technicians not to exchange the devices. I think it all depends on the support employee. I received my 3rd replacement device yesterday. Made in week 46 and the fault is still there. The green tint is slightly less, but the display still flickers when the display is black and the brightness is low.

The 4th device has a G9P panel like the 3 devices in front of it, I was hoping for a better display. :( The panel can be read out under Windows with the 3U tool.

pumpe

Level 1

14 points

Nov 8, 2020 1:42 PM in response to m4x1k

The yellow/brownish tint and reduced contrast are not as bad with True Tone turned off. But, it is still noticeable compared to iPhone X/XS. Unfortunately, personnel in our local Apple store is not very knowledgeable. They “didn’t have time” to run a test. So, I returned the whole unit. I’ll wait until problems are solved. No need to settle for a workaround with a >$1k phone!

smr711

Level 1

4 points

Nov 8, 2020 9:56 PM in response to akirah1122

I have the same issue. This is my 2nd iPhone 12 Pro, the first one was returned because of another flaw that these models are exhibiting with the yellow tint. The replacement, received on 11/6, also has the yellow tint albeit marginally better however the raised black levels are pretty noticeable especially in a dark room. Both units were manufactured in week 40 production. This is unfortunate and I really can’t deal with repeated returns now as the original was purchased through T-Mobile online.

Nov 9, 2020 12:26 AM in response to solofest

Habe noch zwei Foren gefunden gleiches Fehlerbild. See on following sites, same issue Germany.

https://discussions.apple.com/thread/251997533

https://communities.apple.com/de/thread/251993917

https://communities.apple.com/de/thread/252003854

Nov 12, 2020 6:31 AM in response to m4x1k

I've got the exact same problem on my iPhone 12 Pro.. There's a whole thread on Macrumors talking about it too. Seems like a lot of devices are affected. It seems like it's connected to viewing things in SDR as HDR content isn't affected. I hope it's a software bug that can be fixed in next iOS release.

Nov 13, 2020 11:46 AM in response to m4x1k

I reported the same thing happened on my 12 pro and ordered another max to check if that also happens on 12 pro max. I just received my 12 pro max today and there is no such behavior on the brand new 12 pro max. I doubt that the max uses different panel provider compared against 12 pro. If it’s a software issue, it should happen across the whole line.

Nov 14, 2020 2:14 PM in response to David2762

iPhone 12 pro max I got today is crap.

display got a yellow tint to it with night shift off and brightness on 100%

watching movies I downloaded on iTunes is so dark and unwatchable

not happy

£1099 wasted

Nov 14, 2020 9:58 PM in response to marcpodi

Thanks for checking on iphone 12 mini. Now I wish there was an option to pay for the difference and get iphone 12 pro max vs replacement iphone 12 pro 🥺. I can order a new one after returning current device but that will take long time to be delivered.

Nov 14, 2020 11:25 PM in response to marcpodi

Interesting, with your 12 pro, does the green tint occur when you “use” the device, and what I mean by that is, does it only occur when you begin objects on the screen begin to move?

I have noticed with the 12 pro max, I’ve noticed that the green tint issue only occurs when there is movement on the screen, and if the picture is stagnant for a while, the blacks will return to normal with the pixels being off, therefore could be and issue with the touch interface.

Still thinking it may be a oled smearing or smudge prevention software technique that it’s glitching or incorrectly coded but now I have found the peak brightness of my display is jumping above the max allowed slider brightness and also the colour temperature of the screen by default is quite warm, had to apply a colour filter to correct this so there could be a definite issue with the display and sensors

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iPhone 12 OLED Screen Issue