You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mile289 Author

Level 1

8 points

AT&T iPhone won't unlock

I requested that my AT&T iPhone Xs be unlocked. They approved it, but the iPhone won't connect to the new service. I requested via 2 online requests and 1 phone call to tech support at AT&T.

Now what?

iPhone XS

Posted on Nov 27, 2020 10:09 AM

Top-ranking reply

ChrisJ4203

Level 10

232,418 points

Posted on Nov 27, 2020 10:14 AM

If you received an email from AT&T stating that the phone was unlocked, you need to restore the device to factory with iTunes before you can activate with a new carrier.

View in context

AT&T iPhone won't unlock

Similar questions