You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

loren_sss Author

Level 1

4 points

Daughter Locked her iCloud and telephone number has changed

Hi all,

I have tried everythihng, so I'm hoping someone can suggest something new? My daughter forgot her icloud password and upon trying to reset it the telephone number assigned to the recovery is my old number that I no longer have... so I don't know how to reset her icloud or change her password. wipe the

I've even tried to just wipe the phone to factory settings but it won't let me without putting the password in... ironically, she has sincde remembered the password but her icloud account is locked!

Can someone PLEASE help me? she can't access certain things on her phone and I just want to fix this for her.

Many thanks!

iPhone 6s

Posted on Dec 13, 2020 8:30 AM

Top-ranking reply

zinacef

Level 10

88,473 points

Posted on Dec 13, 2020 12:14 PM

If the Apple ID was locked, it sounds like you will have to contact Apple Support for account recovery - If your Apple ID is locked or disabled - Apple Support.

How to use account recovery when you can’t reset your Apple ID password - Apple Support

View in context

Daughter Locked her iCloud and telephone number has changed

Similar questions