You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Your account is locked" msg after Big Sur upgrade

Upgraded from Catalina to Big Sur about 6 hours ago. have been working on computer ever since. including logging back after screen sleep. Stepped away about 40 mins ago and now it says "your account is locked". I have tried several times, I know my password is correct, but it rejects every-time AND increases the wait time between being able to log in again. I have open documents with important changes that I would hate to lose.

No idea if it will permanently log me out at some point after who knows how many attempts.

Seeing others with this issue, but no answers. Can anyone help?

Powerbook

Posted on Jan 3, 2021 11:57 PM

Top-ranking reply

swapnil239

Level 1

16 points

Posted on Apr 17, 2021 4:43 AM

If you have another admin account to login, please refer all steps

login with admin account
delete user (swapnilt) with "Don't change the home folder"
Note - All data remains in "swapnilt (Deleted)" folder

connect company network
login with same id (swapnilt) and create mobile account
run sudo dsconfigad -passinterval 0
logout
login with admin account again
delete new user profile created under /users/swapnilt
revert old deleted directory name from "swapnilt (Deleted)" to "swapnilt"

We have resolved 20+ systems till now, please let me know if any other shortcut

View in context

Similar questions

22 replies

Apr 29, 2021 11:45 AM in response to swapnil239

For the 1 instance I have seen this so far - it was on a Jamf managed system. We send the Unlock User command and it fixed it for the one user until reboot off-domain. Then it got locked again but somehow unlocked itself with a little time (Did not send an additional unlock command)

May 10, 2021 6:45 AM in response to swapnil239

It was super helpful, Thank YOU very much, same exact issue. After upgrade from Catalina to Bigsur wasn't able to login (at home).

Came to the office, able to login, however, wasn't able to change any settings which requires Admin access.

Tried to unbind and bind again to the corporate domain AD, didnt helped.

Tried change the password and resync it with AD, didn't helped.

Tried to reset the admin permissions and grant again. Same issue.

Seems like something is cashed on the mobile account, some sort of CFG file which is corrupted after moving from Catalina to BigSur.

Your solution worked for me, thanks again. Im an IT manager managing a full office of Macbooks, will keep investigating. If i'll find any shortcut, will let you know.

APPLE, its very frustrating such things after upgrading to an OS which is on AIR for a while now... Such issue have a heavy impact on our users.

Jan 6, 2021 8:43 AM in response to godihateitunes

Is this a local account? Or is this a directory-enabled account (MSAD or Azure)? I'm having the same problem with a AD-enabled account.

Jan 6, 2021 5:49 PM in response to gatorboots

Didn't work for me either! Hijack away :)

Jan 7, 2021 1:33 AM in response to gatorboots

@gatorboots - wishing you well and a swift resolution to the "mobile account" issue in these tricky times.

Feb 27, 2021 3:12 PM in response to godihateitunes

Below command is helpful with admin rights

sudo dsconfigad -passinterval 0

I have resolved same issue for 2 users just with this command.

[Edited by Moderator]

Jun 9, 2021 11:46 AM in response to swapnil239

Swap!!! You da man!! Thanks so much

"Your account is locked" msg after Big Sur upgrade