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i have a iphone 6 we have no detailes previous owner details phone is third party phone bu first owner in united states but not have eny deatails

have a iphone 6 we have no detailes previous owner details phone is third party phone bu first owner in united states but not have eny deatails

Posted on Jan 7, 2021 6:16 AM

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Question marked as Top-ranking reply

Posted on Jan 7, 2021 6:22 AM

If you are talking about "activation lock" (an anti-theft measure), neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support


If you mean something different, please better specify your needs

Regards

Giulio

3 replies
Question marked as Top-ranking reply

Jan 7, 2021 6:22 AM in response to aymanabdulla

If you are talking about "activation lock" (an anti-theft measure), neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support


If you mean something different, please better specify your needs

Regards

Giulio

i have a iphone 6 we have no detailes previous owner details phone is third party phone bu first owner in united states but not have eny deatails

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