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Level 1

4 points

I phone 11

My IPhone screen is black with sos in the left upper corner and I am unable to swipe up

Posted on Jan 11, 2021 8:10 PM

Top-ranking reply

Level 10

149,598 points

Posted on Jan 11, 2021 9:21 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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