Adding money to account
Whenever I try to go to add money to account, the screen goes blank. I have tried multiple times for a few days now. Is there a problem with this feature or is it just me?
iMac 27″, macOS 10.13
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User profile for user:
bailier
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Community Specialist
Greetings, dnh1969.
Welcome to the Apple Support Communities. It sounds like you’re having a hard time adding funds to your Apple ID. We can certainly understand why you’d want to get to the bottom of this.
To confirm, are you following the steps in the linked article? Add money to your Apple ID balance
If so, consider the following questions.
- Are you able to add funds using another device?
- Does your current device go blank during other uses?
- Which device and OS are you using?
Warmly.