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User profile for user: Ubella13
Ubella13 Author
User level: Level 1
4 points

IPhone 7 Plus, Microphone and Calling stopped working after IOS 14.4 update

I have an IPhone 7 Plus, the camera stopped working completely, wasn’t taking any pictures.

After I updated to IOS 14.4 that fixed the ability to take pictures. But now my microphone won’t record any sound, nor can I hear people when they call me. My calls are even failing and not going through. On social media if I try to record videos or put music with the recordings it won’t play the music nor will the video record properly.


I have tried a hard reboot of the phone, going through my settings and granting access to my microphone and camera, refreshing the apps, tried turning Bluetooth on and off, the audio button just stays grayed out, and I can’t hear anything.


anyone have any ideas on how to fix this?

iPhone 7 Plus, iOS 14

Posted on Feb 4, 2021 11:29 AM

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User profile for user: bailier
bailier
User level: Community Specialist

Feb 7, 2021 11:57 AM in response to Ubella13

Hello Ubella13,


We understand you're experiencing multiple issues with your iPhone 7, and we'd like to get you pointed in the right direction for a resolution. Since the issues all seem to stem from your microphone, we recommend starting here: If the microphones on your iPhone aren't working


Should the issue persist after following these steps we recommend investigating additional support in your region. You can do so here: Get Support


Take care.

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IPhone 7 Plus, Microphone and Calling stopped working after IOS 14.4 update

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