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Scan an iPhone XR for malware

My friend fell for a scam and was talked through installing several apps on her iPhone, allowing the scammers to purchase gift cards, etc. Luckily her bank recognized the unusually pattern and prevented those purchases from going through. She deleted the apps, but they still show in her iCloud for re-download, which is concerning. She also wants to be sure that more malware was installed or settings changed to allow them to get back into her phone later.


What would be the best way for her to have her phone scanned for malware and keep it safe?

Thank you for any advice.

iPhone XR

Posted on Feb 7, 2021 8:02 AM

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Question marked as Top-ranking reply

Posted on Feb 7, 2021 8:14 AM

There's no malware that can run on iPhone.

All apps you deleted can be re-downloaded are just for your convenient.

You can hide them if you want (you cannot delete them from iCloud), see here => Hide purchases from the App Store - Apple Support

Also make sure

Note: Make sure you have at least 2 trusted phone number (landline can also be used)

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3 replies
Question marked as Top-ranking reply

Feb 7, 2021 8:14 AM in response to mahoopes2

There's no malware that can run on iPhone.

All apps you deleted can be re-downloaded are just for your convenient.

You can hide them if you want (you cannot delete them from iCloud), see here => Hide purchases from the App Store - Apple Support

Also make sure

Note: Make sure you have at least 2 trusted phone number (landline can also be used)

Feb 7, 2021 8:05 AM in response to mahoopes2

There is no malware on the phone if all of the apps came from the app store. If any came from websites and not from the app store restore the phone to factory settings and start over→Restore your iPhone, iPad, or iPod to factory settings - Apple Support. don’t restore a backup unless it was made before this incident.

Scan an iPhone XR for malware

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