You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Scan an iPhone XR for malware

My friend fell for a scam and was talked through installing several apps on her iPhone, allowing the scammers to purchase gift cards, etc. Luckily her bank recognized the unusually pattern and prevented those purchases from going through. She deleted the apps, but they still show in her iCloud for re-download, which is concerning. She also wants to be sure that more malware was installed or settings changed to allow them to get back into her phone later.


What would be the best way for her to have her phone scanned for malware and keep it safe?

Thank you for any advice.

iPhone XR

Posted on Feb 7, 2021 8:02 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2021 8:14 AM

There's no malware that can run on iPhone.

All apps you deleted can be re-downloaded are just for your convenient.

You can hide them if you want (you cannot delete them from iCloud), see here => Hide purchases from the App Store - Apple Support

Also make sure

Note: Make sure you have at least 2 trusted phone number (landline can also be used)

Similar questions

3 replies
Question marked as Top-ranking reply

Feb 7, 2021 8:14 AM in response to mahoopes2

There's no malware that can run on iPhone.

All apps you deleted can be re-downloaded are just for your convenient.

You can hide them if you want (you cannot delete them from iCloud), see here => Hide purchases from the App Store - Apple Support

Also make sure

Note: Make sure you have at least 2 trusted phone number (landline can also be used)

Scan an iPhone XR for malware

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.