You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

rabecka98 Author

Level 1

4 points

disabled phone

I do not remember my passcode and cannot restart my phone to factory settings. How can I unlock it on my account?

iPhone 11, iOS 14

Posted on Mar 15, 2021 6:33 PM

Top-ranking reply

frazzm737

Level 9

55,254 points

Posted on Mar 15, 2021 6:34 PM

You will need to restore the phone using a computer. The process will erase the device. Later you can restore your data from a recent back-up. Instructions here...

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

View in context

disabled phone

Similar questions