Keynote not printing images

I am losing my mind...Am printing slides from keynote files but the .jpg "photo" images are not printing. Everything else prints just fine, including .png files. This happens regardless of whether I am printing the Keynote file or if I am printing a pdf export of the file. For the pdf's, this includes both "export" versions and "print' versions. I have tried different printers and get the same result. In print preview and just looking at the file, the images are there...they just don't print


This seems to be recent occurrence. I have printed the exact same file hundreds of times over the last year with no issues, but just recently this is now happening on all my files. I even updated Keynote to current version (10.3.9) yesterday with no change in result. Current platform is MacBook Pro using Big Sur 11.2.3


Any help is greatly appreciated!

MacBook Pro 15″, macOS 10.15

Posted on Mar 25, 2021 11:04 AM

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Posted on May 11, 2021 1:28 AM

Hi all in thread

I’ve solved the problem!

the photos inserted into the keynote were in HEIC file format, as per default setting on the iPad.

seemingly these are not identified when printing!

once edited/copied/re-saved into a new jpg file format, when inserted into keynote page, they printed fine!

have now preset camera to jpg default for future!

So make sure

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Question marked as Top-ranking reply

May 11, 2021 1:28 AM in response to stuhem

Hi all in thread

I’ve solved the problem!

the photos inserted into the keynote were in HEIC file format, as per default setting on the iPad.

seemingly these are not identified when printing!

once edited/copied/re-saved into a new jpg file format, when inserted into keynote page, they printed fine!

have now preset camera to jpg default for future!

So make sure

Mar 26, 2021 12:06 PM in response to curt270

Hi curt270,


Thanks for coming to Apple Support Communities for help today printing images in Keynote.


For reference, here is: Print a Keynote presentation on Mac.


You have tried some great troubleshooting here with a different printer and attempting to export as a PDF.


What happens if you try printing inside a new user account? Here's how to make one: Set up users, guests, and groups on Mac.


Let us know what happens.


Have a fantastic day!



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Keynote not printing images

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