Account credit from iTunes card

According to Change, add, or remove Apple ID payment methods - Apple Support:

"Apple will attempt to charge payment methods in order from top to bottom. You can't change the order in which Apple ID balance is charged."

If you're gifting items or contributing to a disaster relief campaign, iTunes Store credit isn't valid for those transactions.

If they're purchases by a Family Sharing subaccount, the organizer's store credit can't be used.

If neither of the above apply, click here and ask the iTunes Store staff for assistance.

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