You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Google Drive app is installed on the device and I'm signed in with multiple accounts. A Google Workplace account is selected as active.
In Files app, I enabled Google Drive toggle via Edit (•••).
Google Drive option is visible:
But when I tap on the Google Drive I get this error:
The same goes for my Creative Cloud drive – I'm not able to access any files.
iPhone 11
urban camel,
Thanks very much for answering those questions for us.
Does restarting your device using the following steps help correct the issue temporarily, or is there no change? Restart your iPhone
Do you receive the same error message when connected to another network? Connect iPhone to the internet
Also, to help narrow this issue down further, would you mind confirming which iOS version your iPhone is running? Find the software version on your iPhone, iPad, or iPod
Thanks!
urban camel,
Thanks very much for answering those questions for us.
Does restarting your device using the following steps help correct the issue temporarily, or is there no change? Restart your iPhone
Do you receive the same error message when connected to another network? Connect iPhone to the internet
Also, to help narrow this issue down further, would you mind confirming which iOS version your iPhone is running? Find the software version on your iPhone, iPad, or iPod
Thanks!
Hello urban camel,
It sounds like you're running into an error when trying to access or use third-party apps in Files, correct? We'd like to see how we can help.
"The Files app lets you add your third-party cloud services — like Box, Dropbox, OneDrive, Adobe Creative Cloud, Google Drive, and more — so that you can access all of your files on all of your devices. The files you keep in iCloud Drive automatically appear in the Files app, but you need to set up your other cloud services to access them in the Files app too."
Just to clarify, did you add those third-party apps to Files using the exact steps outlined in the "Use third-party apps in Files" part of this page? Use the Files app on your iPhone, iPad, or iPod touch
If you did use those steps, and you continue to run into an error, please check out the "If you need help" part of the above link as well.
Take care!
Hi Brittany
Thank you for reply.
I’d done everything you said.
I even deleted and reinstalled Google Drive and Files Apps.
This error is very strange and i can’t understand why it’s happening.
I used to access G Drive via Files app regularly for years and this is a new issue.
Any help will be appreciated.
Thanks! The device restart solved the issue 🤦🏻♂️
urban camel,
We appreciate you following up with us. We're so happy to hear that restarting the device helped.
Have a nice day!
Unable to use Google Drive in iPhone Files
