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I recently paid the service fee ($99) and sent in my damaged iphone 12 Pro Max and the same day I got notified that apple received it and would instantly be working on it. I got another email at the end of the day saying the technicians are unable to process my repair request and explains in the letter why, that will be in the same box as my same damaged iphone they will be shipping back to me? Does anyone know why this would happen?
iPhone 12 Pro Max
This is a user-to-user technical support site operated by Apple, none of your fellow users could answer that question. Call AppleCare, give them your case number and ask them. You said it explains in the letter why, what was the explanation?
This is a user-to-user technical support site operated by Apple, none of your fellow users could answer that question. Call AppleCare, give them your case number and ask them. You said it explains in the letter why, what was the explanation?
Apple Care + Repair
