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I’ve been charged for both Apple Music and apple one, but the Apple Music charge is not showing in subscriptions.

I can see two payments have. Been taken out, one for Apple One which includes music and a separate charge for apple family music too. The second is not showing in my subscriptions, so I can’t request a refund. They screwed up last month as well charging me for iCloud storage when that’s included in Apple One. Really poor service!

iPhone 12, iOS 14

Posted on May 28, 2021 9:11 AM

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Question marked as Top-ranking reply

Posted on May 28, 2021 12:22 PM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.         

1 reply

I’ve been charged for both Apple Music and apple one, but the Apple Music charge is not showing in subscriptions.

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