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How do update my phone. The cellular and phone service will not work.

My phone stopped working. It says I need a cellular update. The cellular and phone service will not work. I have not seen this before. Not sure how you update this.

iPad, iOS 9

Posted on Jun 18, 2021 6:24 AM

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Question marked as Top-ranking reply

Posted on Jun 18, 2021 6:37 AM

Start here:--> If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart - Apple Support

if the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=99976


If you mean something different, please specify your needs.

Regards

Giulio

2 replies
Question marked as Top-ranking reply

Jun 18, 2021 6:37 AM in response to Crappiedude

Start here:--> If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart - Apple Support

if the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=99976


If you mean something different, please specify your needs.

Regards

Giulio

Jun 18, 2021 6:30 AM in response to Crappiedude

Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

How do update my phone. The cellular and phone service will not work.

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