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kemily257 Author

Level 1

4 points

app store

when i try to download something on my phone it doesn’t let me download it and it says my account is disabled from the app store and iTunes…what do i do ?

iPhone XS Max, iOS 14

Posted on Aug 21, 2021 7:00 AM

Top-ranking reply

Ferd II

Level 10

104,767 points

Posted on Aug 21, 2021 7:01 AM

According to "If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support:"

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

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