“All home hubs are not responding” error multiple times a day

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8 points

“All home hubs are not responding” error multiple times a day

Hello Apple community!

I am constantly facing notifications on my iPhone SE stating “All home hubs are not responding” then in a few minutes I’ll receive a notification stating “A home hub is responding”. Often multiple times a day.

I am fairly new to HomeKit and set up an ecobee thermostat, a Logitech doorbell, and a LG TV a few months ago. The three devices are connected my AppleTV 4K which is the only HomeKit hub at the moment.

My AppleTV 4K is hard wired connected to my xfinity wireless router, and I have restarted both my iPhone and AppleTV multiple times. OS’s for both the iPhone and AppleTV are up to date.

Is there anyone who has faced this issue and resolved it?

Screenshot of today’s notifications included

iPhone SE, iOS 14

Posted on Sep 14, 2021 4:22 PM

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Answer 1

Top-ranking reply

XPO 158 Author

Level 1

8 points

Sep 18, 2021 6:12 AM in response to Jeff_W.

Hi everyone. Wanted to close the loop on this. I called AppleCare and they were able to help.

I had to reset my AppleTV to factory setting. Once completed and reconnected it as the HomeKit hub and I’ve had zero notifications for the last ~36 hours.

Thank you and I hope this helps anyone else who has the same problem

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Answer 2

Sep 15, 2021 11:14 AM in response to XPO 158

Hello XPO 158,

Thanks for posting in Apple Support Communities!

We see that you keep getting notifications about your home hubs not responding then responding multiple times a day.

We’d be happy to help you!

Were you able to restart your router that your Apple TV is connected to as well?

You can also refer to Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub.

Let us know if that does not resolve the issue.

Take care.

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Answer 3

Jeff_W.

Community Specialist

Sep 16, 2021 2:24 PM in response to XPO 158

XPO 158,

Thanks for following up.

Since the issue is still happening after the steps you've completed so far, we'd recommend contacting Apple Support directly through Contact Apple Support for further troubleshooting.

Cheers!

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Answer 4

XPO 158 Author

Level 1

8 points

Sep 15, 2021 6:39 PM in response to Nicholas_B2

Hi Nicholas_B2!

Thank you for the advice. I restarted/power cycled my xfinity cable modem/router today.

Unfortunately it doesn’t appear to resolve the issue. I continue to receive the same notifications after restarting the modem/router.

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“All home hubs are not responding” error multiple times a day

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