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Bloefeld Author

Level 1

4 points

I have an iPhone 6 and cannot get access to my Apple ID on it

I want to set up family sharing but cannot gain access to my Apple ID on my iPhone

iPhone 6, iOS 12

Posted on Oct 11, 2021 4:25 PM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on Oct 11, 2021 5:39 PM

Why can't you access your Apple ID on the phone? What happens when you try? Error message(s)?

If necessary, if you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple. -

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I have an iPhone 6 and cannot get access to my Apple ID on it

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