You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

adobe reader slow

After updated MacOS to11.6 on iMac2019, Adobe Reader (current) becomes so slow, CPU usage spikes to 99%. Have to force quit it and restart. Wonder if it's a known problem. Any enlightenment would be much appreciated.

iMac 27″, 11.6

Posted on Oct 24, 2021 12:42 AM

Reply
6 replies

Oct 24, 2021 1:56 PM in response to guangfromsunnyvale

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:


Also click and read the About info to further permit full disk access.



Copy the report



and use the Additional Text button to include the report in your reply.



Then we can examine the report and see if we can determine what might be causing the problem.


Oct 24, 2021 5:19 AM in response to guangfromsunnyvale

Get the current version of Adobe Acrobat Reader DC (not the Acrobat Pro DC trial) that is built for Big Sur. If it is still slow and you are not opening n-tuple GB PDF, then either upgrade the RAM in your iMac, run fewer concurrent applications, or settle for a slower PDF viewing experience unless you want to use Apple's Preview.


If your internal startup drive is a Fusion drive, consider cloning your current operating system to an external, suitably sized SSD, and booting from that storage. It would be much faster, especially if it were a USB-C cabled SSD connected to one of your TB3 ports (hint: Crucial X8 SSD).

Oct 24, 2021 12:44 PM in response to VikingOSX

I'm using the current version of Acrobat Reader DC which worked fine before updating to 11.6. 16 GB ram, enough. All the other apps work well. I'm a casual user, per se, and my iMac should have more than enough computing resource to handle the work load. As I mentioned in my previous message, it's a CPU issue, not a memory issue. Big Sur broke quite a few apps in the past and problems got solved in the minor updates. Hope Apple/Adobe would do the same for this issue. Thanks for your suggestion anyway.

adobe reader slow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.