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How do I make a new iCloud when I have one on my account.

I’m trying to fix my phone

Posted on Nov 9, 2021 3:50 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 10, 2021 6:54 AM

It sounds to me like your iPhone has an Apple ID on it but you do not have access to that account. You are encountering this feature or a related service:


'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


Here are additional resources if you are the original owner, or know the owner to be able to provide assistance in doing any of the following things:


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Reset device:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does provide details as to what is acceptable proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


2 replies
Question marked as Top-ranking reply

Nov 10, 2021 6:54 AM in response to Justin_mastic

It sounds to me like your iPhone has an Apple ID on it but you do not have access to that account. You are encountering this feature or a related service:


'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


Here are additional resources if you are the original owner, or know the owner to be able to provide assistance in doing any of the following things:


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Reset device:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does provide details as to what is acceptable proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


Nov 9, 2021 5:18 PM in response to Justin_mastic

Making a new AppleID is unlikely to fix anything. And the only way to have another icloud account would be to first make an entirely new AppleID and then use it to sign into icloud and thus make the new iCloud account.


If you explain what is wrong on your iPhone and what you’re trying to fix, perhaps someone can spare you losing all your current AppleID data as AppleIDs cannot be merged or purchases transferred from one to another.

How do I make a new iCloud when I have one on my account.

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