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Account disabled in App Store and iTunes and can't download apps

my account is disabled in App Store and iTunes ,I can’t download a app now



[Re-Titled by Moderator]


iPhone 12, iOS 15

Posted on Dec 7, 2021 10:07 PM

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Question marked as Top-ranking reply

Posted on Dec 8, 2021 6:41 AM

If you see a message that says "Your account has been disabled in the App Store and iTunes", or "You cannot login because your account has been locked" (it points to the same document), click here and read what to do ➞ https://support.apple.com/HT208856

2 replies

Dec 7, 2021 10:09 PM in response to sherlyn244

So sorry your experiencing that error message. 



You are receiving this error, it’s usually because either 


> You have disputed a charge with your bank that came from Apple (your account) and in turn it disables your account. 

> Someone reported unauthorized charges to Apple that were found on your account. 



You will need to contact Apple to see if they can enable the account. Please remember that anytime you see a charge from Apple that you do not recognize, to contact them first before the bank. Making disputes with the bank can lead up to your account being permanently disabled. 



Please review the resources below when you see a charge on your bank statement that you don't recognize. 


Check your Purchase history > https://support.apple.com/en-us/HT204088


If you See Apple.com/bill on your bank statement > https://support.apple.com/en-us/HT201382




***You will not be able to update payment information until the account is enabled***




You need to call 1-800-My-APPLE to resolve your issue.  https://www.apple.com/contact/




Hope this helps ;)

Account disabled in App Store and iTunes and can't download apps

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