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Scanned document does not appear in email

I am trying to scan a document into an email on my iPhone (IOS 15.1, iPhone SE), but it hardly ever works.


I have followed the isntructions at: https://support.apple.com/guide/iphone/add-attachments-iph8580f163b/ios


I start writing the email by adding addressees, the subject line and some text. Then I click on the scan document icon. The scanning app appears, the click sound is hear and the document appears to have scanned. I press Save. The email app reappears, but there is no scanned document in the email. Also any text I have added to the email is gone.


The only workaround I've found is to scan the document into a file or note, then attach that to the email.


I try to use this feature every two weeks to submit a timesheet but it is always a frustrating experience.

Posted on Dec 13, 2021 6:13 AM

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Question marked as Top-ranking reply

Posted on Dec 13, 2021 10:15 AM

HI,

Did a test here and it worked.

Skip step 1, I don't see the < sign above the keyboard..


3 replies

Scanned document does not appear in email

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