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Level 1

4 points

iPad doesn't respond to touches

The iPad does not respond to touches, so it cannot be rebooted. What to do in this situation?

iPad Air, iPadOS 14

Posted on Jan 23, 2022 2:24 AM

Top-ranking reply

Level 10

208,596 points

Posted on Jan 23, 2022 2:42 AM

Try a "forced" restart of your iPad, using these instructions:

On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).

If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

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