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I have an iPad Air (4th Gen) running iOS 15.3.1
Mail only works if I reboot the iPad. It retrieves email from all accounts once and then says “Network offline” until I re-boot it again.
How can I take the mail network back online without re-booting the iPad every time I want the mailbox to refresh?
iPad Air, iPadOS 15
Does this issue affect just email - or all internet connectivity?
Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
Does this issue affect just email - or all internet connectivity?
Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
Thank you for the response. It only seems to affect email. I turned the VPN off, although the switch flickers as if it is trying to turn itself back on. I don’t have a security app installed, although I probably should.
The IP address shown under Settings>Wi-Fi as the IPV4 address is 192.168.1.44
Oddly enough, if I send an email, the email goes and then Mail goes back online and collects email, then goes back to “Network offline.” It’s quicker than having to re-boot every time, but still a pain.
Very interesting. I had the Nord VPN app and removing it seems to have solved the problem. I will experiment with re-installing it and see if the problem returns. Thank you so very much for your help. I never would have figured it out.
If you have a VPN App, as a diagnostic exercise, remove the VPN App from your iPad, restart the iPad, then re-test connectivity.
You are very welcome.
iPad email “network offline” message
