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Hi
I created a hide my email address to use on a local online store. it was initially working and then it stopped forwarding emails to me. I need to contact the store as I have paid for an order but there was an issue. I am however unable to this because the email address isn't working. Please help
MacBook Air 13″, macOS 12.1
Hello Hudhaifah,
Thanks for following up. When you go to Go to Settings > [your name] > iCloud > Hide My Email, are you able to see the store you're trying to contacted listed there? Does the email address shown for forwarding match your Apple ID?
Thanks
Hello Hudhaifah,
Thanks for following up. When you go to Go to Settings > [your name] > iCloud > Hide My Email, are you able to see the store you're trying to contacted listed there? Does the email address shown for forwarding match your Apple ID?
Thanks
yeah. under settings my normal email is showing up under "forward to". I tried sending a test email from a few different addresses but nothing was received. None of my addresses are showing up under the deactivated section
Hello Hudhaifah,
Are you still a subscriber to iCloud+? The feature Hide My Email requires an active subscription.
Create and manage Hide My Email addresses in Settings on iPhone using this article and pay attention to what you see in:
Go to Settings > [your name] > iCloud > Hide My Email
We hope this helps.
Cheers.
Hudhaifah,
Awesome! Is "Forward To" also enabled? You can try sending a test email to your "Hide My Email"email address to confirm it is forwarding to your iCloud email address.
Is it possible that the email was deactivated? If so, you can log into the iCloud website , go to Account Settings, then click Manage in the Hide may email section. Scroll to the bottom of the list and you should see a section with any inactive emails. Click reactive address and follow the instruction provided.
Check out more information here: Stop using, reactivate, or delete a Hide My Email address on iCloud.com
Have a good one!
Hudhaifah,
We would recommend reaching out directly to Apple Support for a deeper investigation into the issue as the best path forward.
This page can help out with starting your support request: Get Support
Cheers.
Yes. My iCloud+ subscription is still active.
yes. it is there
is there no email or online support. there is only a number which is toll free from a landline which is not available to me.
hide my email address no longer forwarding emails
