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nasser48 Author

Level 1

4 points

Apple Mail app issue with office 365 accounts having issues

Hi, since yesterday we have been facing issues with all out apple devices and mail app accessing office 365 emails, it asks for password pop up, when we tried Mail - Official Apple Support and it fails with the following error

Mail settings are not known for your email provider. Please contact your provider for correct settings.

issue is only affecting Apple native mail app, if we install outlook on that same device it works fine, I do not know what is this tool trying to access on exchange online or what protocol it tries to use.

appreciate your help with this if any one faced the issue

iPhone XR

Posted on Aug 9, 2022 12:18 PM

Top-ranking reply

razmee209

Level 10

193,764 points

Posted on Aug 9, 2022 1:24 PM

nasser48 wrote:

Hi, since yesterday we have been facing issues with all out apple devices and mail app accessing office 365 emails, it asks for password pop up, when we tried Mail - Official Apple Support and it fails with the following error

Mail settings are not known for your email provider. Please contact your provider for correct settings.

issue is only affecting Apple native mail app, if we install outlook on that same device it works fine, I do not know what is this tool trying to access on exchange online or what protocol it tries to use.

appreciate your help with this if any one faced the issue

Contact Microsoft or look at their support site for he correct settings.

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Apple Mail app issue with office 365 accounts having issues

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