I can't enter the password code

I turned on the guide access for my younger sister so that she could play a game on my phone. I unknowingly locked the screen and turned off the phone. now I can't enter the passcode. help anyone please

iPhone 7, iOS 15

Posted on Aug 16, 2022 7:13 AM

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Question marked as Top-ranking reply

Posted on Aug 17, 2022 11:52 AM

Hi Courses,


For help with Guided access on an iPhone, test the steps below found in the article here: Use Guided Access with iPhone, iPad, and iPod touch - Apple Support


"End a Guided Access session


Triple-click the Side or Home button, enter your Guided Access passcode, then tap End. Or if you turned on Touch ID or Face ID for Guided Access, double-click the Side or Home button."


As recommended in the article, you can attempt to use Siri to turn the feature off as well.


Best.


1 reply
Question marked as Top-ranking reply

Aug 17, 2022 11:52 AM in response to Courses

Hi Courses,


For help with Guided access on an iPhone, test the steps below found in the article here: Use Guided Access with iPhone, iPad, and iPod touch - Apple Support


"End a Guided Access session


Triple-click the Side or Home button, enter your Guided Access passcode, then tap End. Or if you turned on Touch ID or Face ID for Guided Access, double-click the Side or Home button."


As recommended in the article, you can attempt to use Siri to turn the feature off as well.


Best.


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I can't enter the password code

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