Email images slow loading

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Level 1

16 points

Email images slow loading

Original problem loading emails seems resolved..'magically '. Second part still a major aggravation...! It takes literally minutes to get email images displayed. Response from Google mail app is excellent. Checked internet speed and other internet apps are excellent. iPhone (with cellular turned off) is excellent. Multiple calls to Apple support ending up with Genius Bar checking out machine... no problems found. Thank you Apple for your diligence.....but....

Left with the conclusion this is a Mac Monterey IOS/mail issue. Any help in sight?

iMac 21.5″ 4K, macOS 12.5

Posted on Aug 20, 2022 2:04 PM

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Answer 1

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sberman

Level 10

268,263 points

Aug 20, 2022 2:10 PM in response to PaulD_

This is what I would try if it happened to me.

Your post suggests you have an iPhone. Try using the iPhone's Hotspot on your Mac (hopefully you have that capability) instead of your traditional Wi-Fi and see how quickly the images load.

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Answer 2

PaulD_ Author

Level 1

16 points

Aug 20, 2022 2:43 PM in response to sberman

Thanks for the tip. Tried it and it seems that response is what it should be. Are you suggesting this as a permanent fix or diagnostic aid. Seems awkward as permanent solution. Am I missing something?

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Answer 3

sberman

Level 10

268,263 points

Aug 20, 2022 2:47 PM in response to PaulD_

OK, that's great news that the response is what it should be when using Hotspot.

I agree this seems like an awkward permanent solution. But it does isolate the problem to your standard Wi-Fi.

The first thing that comes to mind is perhaps you've encumbered that Wi-Fi with whatever is interfering with the images. Likely candidates are any anti-virus encumbrances on your Wi-Fi, or VPN, or something similar.

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Answer 4

PaulD_ Author

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Aug 20, 2022 2:58 PM in response to sberman

Do not have VPN, and Malware is the only virus protection I use. I have no new emails to test Malware turned off . But if Wi-Fi was encumbered, wouldn't the slow response appear in internet page loading, Google Mail, and downloaded photo images? The problem occurs only in Apple Mail.

Thanks for your interest.

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Answer 5

sberman

Level 10

268,263 points

Aug 20, 2022 3:05 PM in response to PaulD_

I'll include a screenshot here in case it offers an image to experiment with ...

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Answer 6

PaulD_ Author

Level 1

16 points

Aug 21, 2022 9:39 AM in response to sberman

Turned off Malwarebytes and it seems better. Will check tomorrow when I will probably have 10-20 emails. That should be a definitive test. Will let you know.

Thanks for your help!

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Answer 7

PaulD_ Author

Level 1

16 points

Aug 22, 2022 6:03 AM in response to PaulD_

No joy! Had four emails this morning. They appeared instantaneously, but it took nearly two minutes for content images to appear. Contacted Malware anyway. They say '...not a reported problem...'.

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Email images slow loading

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