You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Newsroom Update
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
How do i get my iPod touch unlocked? it froze up during restore
Greetings Mikeschnell,
To confirm, are prompted to enter a passcode to unlock or your iPod or seeing "iPod is disabled" on the screen? If so, you'll want to complete the steps specific to resolving this issue which are listed below. You can also find these steps outlined in more detail via the following link.
If you forgot your iPod touch passcode
If you're having a different issue, please let us know in more detail about what you see on the screen. This will help guide us through our next steps.
have a great day!
Greetings Mikeschnell,
To confirm, are prompted to enter a passcode to unlock or your iPod or seeing "iPod is disabled" on the screen? If so, you'll want to complete the steps specific to resolving this issue which are listed below. You can also find these steps outlined in more detail via the following link.
If you forgot your iPod touch passcode
If you're having a different issue, please let us know in more detail about what you see on the screen. This will help guide us through our next steps.
have a great day!
Hi Mikeschnell,
Thanks for letting us know.
We are happy to hear that you were able to get past the error.
If you need help syncing the songs back, the steps here are geared to that: Sync your iPhone, iPad, or iPod using your computer - Apple Support
We hope this helps.
Cheers!
Thank you for your reply. I tried all of those things, and nothing worked. this happened because i tried to update to the latest version for the iPod. i had to take it to geek squad, and they could not unlock it either. I had to restore it to factory settings, this totally wiped out my whole library. almost 30,000 songs. it took almost 40 hours to sync those songs, because of constant error messages. I believe it is ok now but have no idea if i have everything. I will probably, never upgrade it again. its too frustrating.
I have an ipod touch. i tried to update to the lastest version. it sait there was an error, and could not update. since then I'm locked out of my ipod. i tried to restore it, and that does not work either. very frustrating. I can't even restart it.
