You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I locked my old iPhone and cannot unlock it and I have no access to Itunes so I can't erase the iPhone to reinstall it

Hello. I just purchased a new Iphone 14 Pro Max and I deleted and reinstalled my old <iPhone X but I blocked it by forgetting the passcode to unlock it. I tried to enter all the passcodes I could remember but nothing and now it is permanently locked. How can I unlock it? I was trying to use Itunes to reinstall the phone but Itunes has been canceled from Mac and I cannot do anything. If I bring it to an Apple Store will they erase the phone for me? What other solution do I have? Thank you!

iPhone XS Max

Posted on Oct 3, 2022 1:03 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2022 1:52 PM

CedricGillot wrote:

Hello. I just purchased a new Iphone 14 Pro Max and I deleted and reinstalled my old <iPhone X but I blocked it by forgetting the passcode to unlock it. I tried to enter all the passcodes I could remember but nothing and now it is permanently locked. How can I unlock it? I was trying to use Itunes to reinstall the phone but Itunes has been canceled from Mac and I cannot do anything. If I bring it to an Apple Store will they erase the phone for me? What other solution do I have? Thank you!

IF this don't work If you forgot your iPhone passcode - Apple Support then go to the apple store.

1 reply
Question marked as Top-ranking reply

Oct 3, 2022 1:52 PM in response to CedricGillot

CedricGillot wrote:

Hello. I just purchased a new Iphone 14 Pro Max and I deleted and reinstalled my old <iPhone X but I blocked it by forgetting the passcode to unlock it. I tried to enter all the passcodes I could remember but nothing and now it is permanently locked. How can I unlock it? I was trying to use Itunes to reinstall the phone but Itunes has been canceled from Mac and I cannot do anything. If I bring it to an Apple Store will they erase the phone for me? What other solution do I have? Thank you!

IF this don't work If you forgot your iPhone passcode - Apple Support then go to the apple store.

I locked my old iPhone and cannot unlock it and I have no access to Itunes so I can't erase the iPhone to reinstall it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.