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Is it true that Apple Pencil (2nd Gen) can't be repaired? That's what the official Apple centre in Chennai, India said. I had left the pencil inside my cupboard for over 6 months, and now it is not charging, staying at 0%. Tried to forget and then pair, no use.
iPad Pro 11-inch Wi-Fi
Thanks. My pencil is outside the warranty, are you aware whether Apple provides any trade-in/exchange for a new one?
Thanks. My pencil is outside the warranty, are you aware whether Apple provides any trade-in/exchange for a new one?
The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.
If the Pencil Battery has failed, the only remedy is to replace the Pencil. An Apple Pencil is sealed; other than changing the user-replaceable tip when worn, the Pencil cannot otherwise be serviced or repaired.
If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.
While your region may have different offers, I’m unaware of Apple Pencil (or other accessories) being accepted for Apple Trade-in programmes. Even where device trade-in is available, the device must be in a working condition prior to acceptance.
Can Apple Pencil (2nd Gen) battery be repaired?
