Purchased 2TB of iCloud storage but it’s not showing up.

kittiratThai Said:

"Still not working. I need full refund.: It was a screenshot from my Banking App. So it's not Scam. Nothing showed up on my purchased history on iTune.[...]"

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Ask Apple Support what is going on here.

Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Screenshare:

Perform a screensharing session with the Apple Rep. Explain to them what is going on. In doing so, they will see this firsthand from your perspective.

kittiratThai Said:

"Still not working. I need full refund.:"

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Thank you for the screenshot.

Q1. "I've purchased iCloud 200G every months. Last transaction was on 17 Octobe 2022: Today, I've decided to upgrade to 2TB. And as I stated above I used "Debit Card"

A1. Based on Personal Experience... For Financial Assistance, contact Apple Support. Seems it has yet-to-be processed. I've come across this issue, and it turned out to be a transaction that did not go through successfully due to Utility work down the street (nothing on my end). So, I called them, and the fixed this to how it should be.

Q2. "There was a glitch on your system that messed up with my purchase. I was successfully purchased but the app keeps asking me to "re- make a payment" Check your system. You should receive 369฿ from my Apple ID. And if not then I'm gonna wait a few more days and see if the money will return to my Bank Account."

A2. About these Forums:

Note: These are just user-to-User forums. I am just an everyday Apple user like you. So, just know that no one here can speak on behalf of Apple, when it comes to refunds. So, that is why you must contact Apple Support, if you want a refund..

Info on Contacting Apple:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

kittiratThai Said:

"Purchased 2TB of iCloud storage but it’s not showing up. And my debit card been charged but haven’t received an e-mail receipt.[...]"

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Thank you for the screenshot.\

Getting Storage to Show as it Should:

A. Restart Frist:

Having made the upgrade, start with a restart.

Manually Restart your iPhone:

1. Go To: Settings
2. Select: General
3. Scroll to: the Very Bottom
4. Select: Shut Down
5. Slide Finger: to the Right
6. Wait: 30 Seconds
7. Power One: the iPhone
8. Try this Once More

No success?

B. New iCloud Session:

Log out of iCloud on all of your devices, and then log back in. Perhaps it all needs to resync?

kittiratThai Said:

"Still not working. I need full refund.: There's no way I can contact support since my purchased doesn't show up. Thanks"

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What's the Source of this?

So, where are you seeing this purchase/transaction? Is it an eMail? A Text Message? It should show up in your Purchase History. If not, then it may be a scam message in regards to a purchase you made. So, what is the source of this payment.

Links to Use: View your Purchase History for the App Store, iTunes Store, and Other Apple Media Services - Apple Support

kittiratThai Said:

"Still not working. I need full refund.: There's no way I can contact support since my purchased doesn't show up. Thanks"

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IMPORTANT NOTE:

Keep Personal Info off of these Forums:

These forums are here for everyone out there to view. So, just be certain to keep personal information(i.e. ORDER ID) off of these forums and other forums too. Anyone out there can read this info. For your Security & Privacy: I have asked the host to rid of the images you've provided. :)