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Mac Studio Dropping Connection with Synology NAS

Hello,


I have a client that experiencing this dropping connection randomly. Same like the topic :

Mac Studio issues with NAS (Synology) - Apple Community


Weird thing is that it only happens to Mac Studio. My client has an i7 iMac that is running Monterey and a Macbook Pro M1 14" that also running Monterey and none of them experiencing this random dropping connection. It is only a microsecond drop but it is enough to disrupt the workflow.

I bring it to the Apple store and they decided to replace Main Board and restore it with Ventura. I have even changed the ethernet connection to a manual 1Gb full duplex with no flow control and no energy saving. None of them Fix the issue. Try either both SMB or AFP and still have the same issue.

I'm at my end of the rope trying to resolve this issue.

The next one would be trying to give apple a call and see if they can escalate this issue to get a resolution.


I'm wondering if @Kevin Cossaboon ever gets a resolution for his issue from the old topic.


Mac Studio

Posted on Nov 9, 2022 7:27 AM

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4 replies

Nov 9, 2022 10:41 AM in response to ericsan0007

10Gb Ethernet:

"energy efficient" drops power to the 10Gb Ethernet chip to save energy. It is NOT compatible with Top Speed. In the hardware pane, under Duplex, set: “Full-Duplex, Flow Control” NOT “Full-Duplex, Flow Control, power efficient” to disable power saving and boost top speed.


The Mac Studio has a 10Gb Ethernet port. If you have some fancy equipment at the other end of the cable, it is possible it is trying to make a 10Gb connection.


A 10Gb (or 5Gb or 2.5Gb) connection is only stable when cables are excellent and fairly short (like Category-6 rated cables under 100 feet). If either of those are not true, or you have you added patch cables that are not Category-6 rated, you could be seeing it connect at a faster-than-Gigabit speed, then error out and disconnect.


Actual Speed:

The good way to check the actual connection speed USED to be Network Utility, But in Big Sur and later, Apple has deprecated network Utility and now you have to use a Terminal command to see your actual connection speed. First, you need to know what en number the link is. then you use a command like this one, substituting the actual en number.


my main Ethernet connection uses BSD name en5 (as shown in) :

 menu > about this Mac > (system report) > network:


 ifconfig en5 | grep media


with this as my output:


media: autoselect (10Gbase-T <full-duplex,flow-control>)

For Gigabit Ethernet, you should get this instead:


media: 1000baseT <full-duplex,flow-control>


Errors detected:

To see if an Ethernet link is throwing more than a handful of initial errors, you can use Terminal command:


netstat -I en5


This is the resulting output. Counters are In-packets, In-errors, Out-packets, Out-Errors, Collisions. There should never be more than handful of errors from starting up, and in most cases, NONE.


Name       Mtu   Network       Address            Ipkts Ierrs    Opkts Oerrs  Coll

en5   8163  <Link#4>    00:01:d2:1a:00:dd   696697     0   484301     0     0

en5   8163  grantsmacpr fe80:4::461:ea0d:   696697     -   484301     -     -

en5   8163  192.168.0/23  192.168.0.204     696697     -   484301     -     -


If the link were running beyond its ability to run and be stable, for example it auto-speeded to 10Gb but the cabling could only reliably support 2.5Gb, we would see non-zero errors counts, and errors increasing over time. (and possibly, disconnecting)

Mac Studio Dropping Connection with Synology NAS

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