I bought iCloud storage but I didn't receive it

I have brought 50GB of iCloud storage on my iPhone/iCloud account which is *** for some reason it isn’t showing that I have brought it even though it has taken the money out of my account. It’s still saying I have 31.6GB even though I have brought it. Will the storage come through?


[Edited by Moderator] 


iPhone 7, iOS 14

Posted on Dec 10, 2022 11:13 AM

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Question marked as Top-ranking reply

Posted on Dec 10, 2022 11:14 AM

It is not possible to buy more storage for an iPhone; it will never have more than it did when you bought it. What you bought is iCloud storage that is used for backing up and also for syncing to other devices. Here is an explanation→What's the difference between device storage and iCloud storage? - Apple Support


iCloud+ has 2 independent functions. iCloud backups, and iCloud sync. It’s confusing because they both have the same name prefix. But they have no connection with each other. Go to Settings/[your name]/iCloud. You will see a bunch of switches (with iOS 16 also tap Show All). When you turn on a switch that data type will sync to iCloud. If you do this on multiple devices that share an Apple ID the selected data will sync to all of those devices. 


You can also turn on iCloud Backups. This will back up your phone every night if the phone is plugged in, connected to Wi-Fi and locked.


But note that anything that you sync by the first method will be excluded from the iCloud backups.

1 reply
Question marked as Top-ranking reply

Dec 10, 2022 11:14 AM in response to lanie1212

It is not possible to buy more storage for an iPhone; it will never have more than it did when you bought it. What you bought is iCloud storage that is used for backing up and also for syncing to other devices. Here is an explanation→What's the difference between device storage and iCloud storage? - Apple Support


iCloud+ has 2 independent functions. iCloud backups, and iCloud sync. It’s confusing because they both have the same name prefix. But they have no connection with each other. Go to Settings/[your name]/iCloud. You will see a bunch of switches (with iOS 16 also tap Show All). When you turn on a switch that data type will sync to iCloud. If you do this on multiple devices that share an Apple ID the selected data will sync to all of those devices. 


You can also turn on iCloud Backups. This will back up your phone every night if the phone is plugged in, connected to Wi-Fi and locked.


But note that anything that you sync by the first method will be excluded from the iCloud backups.

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I bought iCloud storage but I didn't receive it

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