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Problem with Payment

Hi apple, i have a problem by purchasing something with money it says your purchase could not be completed can you help me.

iPhone XS, iOS 16

Posted on Dec 21, 2022 1:39 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2022 8:26 PM

Hello leartk,


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> Choose your country or region - Official Apple Support

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.



1 reply
Question marked as Top-ranking reply

Dec 21, 2022 8:26 PM in response to leartk

Hello leartk,


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> Choose your country or region - Official Apple Support

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.



Problem with Payment

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