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iPhone has no cell service and SOS only is displayed

have no cell service have sos only, phone company says no problem on their end

have tried suggestions but still saying sos only. if my phone was hacked could the phone do this on its own?


[Re-Titled by Moderator]

iPhone SE, iOS 16

Posted on Dec 31, 2022 11:29 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2022 11:40 AM

One more thing to try:


Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

3 replies
Question marked as Top-ranking reply

Dec 31, 2022 11:40 AM in response to Brit_chick

One more thing to try:


Go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:

  1. How to back up your iPhone, iPad, and iPod touch - Apple Support
  2. Restore your iPhone, iPad, or iPod to factory settings - Apple Support - follow the instructions to restore using your computer, do not using Settings/General/Reset (which is not included in those instructions)
  3. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.

iPhone has no cell service and SOS only is displayed

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