Why I can log in to MY social Security with Google Chrome but cannot with Safari on my IMAC?

I have used Safari for 12 years, suddenly I cannot login to " my social security account' it keeps showing "loading" but it does not. However I can login with Google Chrome without problems !!!!!

iMac, macOS 10.13

Posted on Jan 22, 2023 7:52 AM

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Question marked as Top-ranking reply

Posted on Jan 24, 2023 12:48 PM

Hi there PACODOLZ,


Check out the steps below, which may help you successfully log in and load that website again in Safari:


"Reload the page

To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.


If you still can't reload:

  1. Press Command-Q to quit Safari. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.
  2. Open Safari again and try to load the page. When Safari opens, if it automatically opens pages that you don't want to open, quit Safari again, then press and hold the Shift key while opening Safari. 


Check Safari extensions

If you installed any Safari extensions, make sure that they are up to date.

You can also try turning extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions."


Those steps, and additional steps to try if the ones above don't help, can be found in this article: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support


Please let us know if that helps or if you've already tried the steps in that article, as it can help determine possible next steps.


Take care!

3 replies
Question marked as Top-ranking reply

Jan 24, 2023 12:48 PM in response to PACODOLZ

Hi there PACODOLZ,


Check out the steps below, which may help you successfully log in and load that website again in Safari:


"Reload the page

To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.


If you still can't reload:

  1. Press Command-Q to quit Safari. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.
  2. Open Safari again and try to load the page. When Safari opens, if it automatically opens pages that you don't want to open, quit Safari again, then press and hold the Shift key while opening Safari. 


Check Safari extensions

If you installed any Safari extensions, make sure that they are up to date.

You can also try turning extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions."


Those steps, and additional steps to try if the ones above don't help, can be found in this article: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support


Please let us know if that helps or if you've already tried the steps in that article, as it can help determine possible next steps.


Take care!

Jan 25, 2023 12:27 PM in response to PACODOLZ

Hey PACODOLZ,


Did you use Safari to post in Apple Support Communities? If so, this would indicate a problem with the Social Security site. Chrome is a stand-alone product provided by Google. They are able to update their browser to keep up with the times. Safari is included in the operating system of your Mac. To update Safari, you’d need to update the OS X. However, depending on how the Social Security site has been revised, it’s not guaranteed to work.


Obtaining service for your Apple product after an expired warranty - Apple Support -- At this point in the life of your iMac. You may want to consider a newer model.


All the best.


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Why I can log in to MY social Security with Google Chrome but cannot with Safari on my IMAC?

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