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Level 1

4 points

Iphone11 times out and swipe up nor right button do anything. It is a black screen and I can not switch phone off either.

No fix?

iPhone 11, iOS 16

Posted on Jan 24, 2023 10:27 AM

Top-ranking reply

Community+ 2024

Level 10

168,734 points

Posted on Jan 24, 2023 10:30 AM

Try a Forced Restart. Follow the instructions very carefully.

There are only 2 possible results:

1) The phone returns to normal operation

2) There is a hardware problem on the phone that will require service from the Apple Store or Apple Service shop

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