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sonjaishere Author

Level 1

4 points

Why is my account disabled?

When I try to update my payment information, it tells me that my app store account is disabled. why would that be?

iPhone 12 Pro Max, iOS 16

Posted on Feb 19, 2023 8:43 AM

Top-ranking reply

Limnos

Level 10

418,861 points

Posted on Feb 19, 2023 8:44 AM

Hello,

You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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Why is my account disabled?

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